All of our animals are shipped next day air via UPS.  In the rare event of a shipping delay we do pack our animals with enough water, oxygen, and temperature packs to ensure that can survive for more than one day in transit.  If you animals do not arrive alive they are 100% guaranteed.
We also cover any animal death within the first 24 hours of any delivery.  To qualify for the Arrive-Alive Guarantee the customer must accept the shipment on the first home delivery attempt and acclimate within one hour of acceptance. Customers can also ship to and Will-Call orders at a partner store location or at a UPS location for pickup (must be Will-Called within one hour of delivery). If you want to use UPS Will-Call please contact us at with your order number and your closest UPS location.